1. Returns
We accept returns under the following conditions:
-
You need to file the claim within 48 hours of delivery.
-
The item must be unused, unworn, and in its original packaging with all tags attached.
-
Proof of purchase (order number or receipt) must be provided.
To initiate a return, please contact us at dropxhop@gmail.com with your order details.
2. Non-Returnable Items
Certain items are non-returnable, such as:
-
Personal care items (e.g., cosmetics, hygiene products).
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
-
We will arrange an exchange or a refund in such cases after verifying the claim.
-
Shipping costs are non-refundable.
4. Exchanges
If you need to exchange an item for a different size, color, or product, please contact us at dropxhop@gamil.com. Exchanges are subject to stock availability.
5. Damaged or Defective Items
If you received a damaged or defective product, contact us immediately with photos of the item and packaging. We will arrange a replacement or a full refund at no extra cost.
6. Return Shipping
-
Customers are responsible for paying return shipping costs unless the return is due to our error.
-
We recommend using a trackable shipping method for returns.
7. Contact Us
If you have any questions about our Refund & Return Policy, please contact:
Dropxhop
Email: [dropxhop@gmail.com]
Phone: [+92329 4380770]